I see alot of people trying to find the ombudsman for their son or daughter's command. Go to www.ffsp.navy.mil, and you'll see a link in the center of the page to Contact Your Ombudsman. You can check by region, then command and send a message. You should hear back from the ombudsman within 24 - 48 hours. I hope this helps!
You can go to http://www.ombudsmanregistry.org and use the links there to contact your ombudsman. And be sure to find your Family Readiness Group (FRG), too - very important. Ask your ombudsman for the FRG contact info, or search N4M for a group for your ship or unit, and ask the members. You can also search Facebook to see if the FRG has a page; you can make a friend request with your sponsor's (sailor's) info (rate, rank, and your relationship) and be approved.
The full description from the Navy of what an ombudsman is, is here: US Navy Ombudsman Program Overview
"The Ombudsman is a volunteer, appointed by the commanding officer, to serve as an information link between command leadership and Navy families. Ombudsmen are trained to disseminate information both up and down the chain of command, including official Department of the Navy and command information, command climate issues, local quality of life (QOL) improvement opportunities, and “good deals” around the community.
They also provide resource referrals when needed. They are instrumental in resolving family issues before the issues require extensive command attention. The command ombudsman program is shaped largely by the commanding officer’s perceived needs of his/her command. The command ombudsman is appointed by and works under the guidance of the commanding officer who determines the priorities of the program, the roles and relationships of those involved in it, and the type and level of support it will receive."