Deployed Sailor Not Receiving Email

by alegal

Apr 24, 2017

Hi! My husband is deployed on a ship, not a sub. He has been sending me email from his .mil account. I have gmail, which I've read and heard from others works fine with navy accounts. Unfortunately, he keeps emailing me and telling me he is not receiving any of my emails, and I'm starting to get really upset. I feel bad he thinks I'm not writing to him. I've been emailing him every day and also writing him letters. He also said that the ship got mail today and he didn't get any. Now, I just started sending letters last week, because I wasn't sure I had the right address, so I'm sure it will just take some time for him to get my care packages and letters. My major concern is the email. I know a lot of the time the sailors are the ones who can't respond to our emails; this is the other way around. I've tried not sending the email back as a reply, but as a new composition, and nothing has worked. I'm not sure what to do. I'm sure this has had to happen to someone else, right? His emails are becoming more and more anxious and upset because he doesn't think I'm replying at all. Thank you for any advice

  • up

    Anti M

    I haven't emailed a ship, but I know when I sent them to my nephew on a sub, it had to be plain text only, no attachments like photos, and no html.  Plain text only or it bounced back.  Are you using a mobile device such as a phone or tablet?  I always used my laptop for emails.   

    I would suggest three things, one, get in touch with the ombudsman and double check the email address.  Also, in a letter, write down the address you are using for him.  I know it is a long shot, but maybe there's a simple mistake?  (I know, doesn't explain the replies no going through).  Another is to have someone else email him, see if that one goes through.

    I do know all emails are screened electronically, then held and read by a live person if they have trigger words, things like talking about a death.  He needs to ask on his end what is up.  

    Apr 25, 2017

    • up

      mamaboat

      My son is not getting emails to the ship email. They get kicked back with a notice that they are undeliverable. Letters have been returned to sender a few times. He got one package in March. He emailed me in April using gmail telling me there is a glitch, and not to worry. Send those letters just the same. I would guess it is all going to work out. I'm headed to the post office with a box of comic books for my sailor to share...hoping it gets there. Good for moral!

      May 3, 2017

      • up

        Concernedad

        My emails were not going through as well. Apparently many of the emails sites are concerned accounts are being hacked when they see it coming from the Middle East. 

        May 18, 2017