Our son's grandfather passed away last Friday. We contacted the American Red Cross via the phone number supplied in the form letter and opened a case to notify him and to request a phone call. They were so wonderful to work with! The process was simple. The contact person was compassionate and knew exactly what to do to help us. In addition to the phone call we requested that a chaplain be present when he was notified and we were able to dictate a message to our son. I was very impressed with the handling of this sad situation. We spoke with our son three times on Saturday and he was allowed time to have a long talk with his grandmother. I am grateful for the American Red Cross and the service they provide for military families during difficult times such as the one we have experienced the past few days.
I am sorry to hear of your loss. :( **hugs** It is nice to know the American Red Cross was so helpful to your family.