Hello, I stayed at Ramada a few months ago when my other son graduated from boot camp. We got there at night and the young lady that was at the desk at first didn't act as if she really wanted to be there, because we needed someone to show us where our room was after a couple of attempts on our own and failed. Anyway, the guy that was going to help us was helping someone else and it took a while so, I just decided to try again myself and found it. When the morning came, we went downstairs ate in their breakfast area where they offer complimentary breakfast, it was fine. Then we sat by the fireplace in the front area and the lady that was at the desk for the morning shift was much nicer and she answered all the questions we had with no problems. We took their shuttle to the Navy base and everything was fine from there. I guess the lady at night was tired, or was having a bad day. It wasn't that she was mean, she just didn't seem like she wanted to be there at the time. They have a pool there as well and from my understanding I think it is heated, not sure on that part may to double check. We went when it was freezing out, but now it is normal temperature everything should be better, fingers crossed.