Ok first off, we made our reservations 3 weeks ago. Upon arrival, we found bed bugs on our bed, the hot tub was broken, we never got our rollaway because they were a "first come first serve" basis - we were rudly informed of this the next day, we couldnt sleep due to guests blasting music till 330 am, the hotel smelled pretty bad, there were no extra towels - we had to take them off the cart in the hallway, all in all - DO NOT STAY! The staff is rude and unhelpful, we were highly dissapointed. I grew up in this area, and was in visiting family. I can remember when it was a very sought after place to get a room."
We were just their for our sons Naval graduation, we were there for five days, on the third day I swear my husband got bit by bed bugs on his ankles. They don't clean thoroughly especially the bathroom. When we arrived home , our youngest daughter had head lice..the next time were in Waukegan we will look elsewhere. The resturant hours was posted and no staff in sight and a maintenance worker was going to look for the staff, we waited but 10 min is too late so we went down the road to eat. The pool was not what we've expected, the water was warm and the doors were open during a heatwave so it was very muggy even to swim. When you need housekeeping the phone just rings , we had to go to the front desk to get help.The front desk guy had no personality and seemed very bland knowlingly that he is in the customer service position, he should of been more friendly. The smell in the hotel seemed like some fowl incence. Should of looked harder at other area hotels- Gurnee looks good . At least there is a mall and a varitey of resturants."
Read more here... http://www.tripadvisor.com/Hotel_Review-g36854-d90331-Reviews-Ramad...
Needless to say, I have changed our reservations to the Courtyard by Marriott.
