He may have had an appointment or was being interviewed when The Form Letter was sent out by his division. It happens sometimes. Write to him and ask him to send you the info to fill in the blanks on The Form Letter--the names of up to four people he plans to put on the Access List when the time comes (or tell him the names of those he should list) and the password so you can get the vehicle/gate pass 11 days before PIR if you plan to drive onto the RTC. There is info in Letter Writing & Fun Stuff/Questionnaires to send to your Recruit for you.
Arrival and What Happens at the RTC within Boot Camp Moms (and loved ones) will let you know what is happening and what to expect.
Check your My Page.
Cortsmom, usually mom and dad have priority for phone calls and boxes but sometimes their girl friends get the top spot. Hey it does happen so if he had GF call her...............